Frequently Asked Questions / Policies

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Welcome to Clarity Skin Studio! We are so excited to meet you.

For new clients, we recommend starting with any of the following options:

* Consultation & Full Routine Design

* Custom Facial (Time-Based)

* HydroGlow

* Acne Bootcamp Onboard

* Acne Bootcamp Onboard & Treatment

Sometimes after discussing your skin concerns and assessing your skin, we decide another treatment might be a better fit! This adaptability ensures every client receives a treatment tailored to their unique skin concerns. If you have questions, feel free to contact us as well!

To book an appointment at Clarity Skin Studio, you have a few options:

1. The best, fastest, and most convenient way to book an appointment is to go to our booking site by clicking the “BOOK NOW!” tab above OR by going to www.clarityskinstudio.glossgenius.com

2. You can contact us via call or text at 978-333-2300

3. You can message @clarity_skinstudio on instagram

** If you choose to call, text, or message on social media - please allow up to 48 hours for a response! **

Regular treatments with a licensed esthetician have so many benefits!

You are receiving an expert analysis of your skin. This allows us to develop a personalized skincare routine specifically catered to you. For some, that may be correcting or improving any current skin issues or concerns (ex: acne, hyperpigmentation). For others, this may be maintaining your skin's current state or preventing any future skin issues (ex: aging).

Licensed estheticians also provide relaxing treatments that can be a source of stress relief or self care for some clients.

Most importantly, licensed estheticians have a wealth of knowledge and professional advice that you can't find on tiktok or in the skincare aisle at your local drugstore or on amazon!

What makes Clarity Skin Studio stand out from other spas and estheticians is my background and my education. I'm a licensed esthetician, nationally registered EMT-B, and phlebotomist.

My background is in healthcare, but that doesn't stop here! The skin is an organ (the largest of our body) and I am passionate about educating my clients on the importance of taking care of it! I also love finding out the "why" behind every skin condition, treatment, and product in order to properly treat and educate my clients.

Additionally, working in both a hospital setting and a private surgical practice have shown me how much of a difference individually catering to each person's needs can make.

At Clarity Skin Studio, I strive to help everyone achieve healthy, glowing skin. There's something special about being able to make someone feel better about themselves. Appearance isn't everything … but when you look good, you feel better!

In a perfect world and for the best, long lasting results we recommend a facial every 4–6 weeks to align with your skin’s natural renewal cycle. Whether we are working on hydration, acne control, or anti-aging… consistency is key to glowing results!

Absolutely! …and you probably should! We offer treatments that are able to be customized specifically to YOU using products that reduce redness and rebuild your barrier without triggering flare-ups. You will be surprised how many options you have for treatments even with sensitive skin!

Acne can be tricky, we will always customize treatments and create the perfect option for YOU. Acne Bootcamp is a GREAT starting point. Other wonderful options are Custom Facials, Chemical Peels, HydraGlow, or a combination of these treatments! At Clarity Skin Studio, we love assisting our acne clients by using high-frequency or LED light therapy during treatments to fight breakouts and reduce inflammation. Bonus: our treatments are always customized and tailored to your unique skin type!

They can be a bit uncomfortable, but never unbearable. We use professional techniques and post-care serums to minimize irritation. Most clients say the results are totally worth it! Extractions are not necessary for EVERY person. However, if you are looking to clear acne, extractions are a KEY part of each service.

Treatment prep can vary depending on the treatment, but for most facials: come with clean, makeup-free skin if possible. Skip exfoliating products like scrubs or retinol or acids the day before. Let us handle the rest! 

**If you have any specific questions or concerns, please reach out directly!

Consistent home care is your secret weapon. We’ll build you a custom skincare routine using professional-grade products available either right in our studio OR shipped right to your doorstep! What you do at home will give you longer lasting results!

Look for licensed professionals, personalized consultations, and real client results. At Clarity Skin Studio, we combine advanced treatments with a warm, welcoming vibe and results that speak for themselves. 

At Clarity Skin Studio, we take continued education, advanced training, state board regulations, and scope of practice VERY SERIOUSLY!

Both estheticians and dermatologists are licensed professionals who can help with your skincare needs.

Estheticians are skincare experts trained to provide professional treatments. They can offer guidance and education for a home care regimen, professional treatments, and offer additional education about the skin.

Dermatologists are doctors who specialize in the skin, hair, and nails. They can diagnose and treat conditions and prescribe medications.

Some clients have a preference for one type provider over the other. For other clients, working with both an esthetician and a dermatologist is the way to go!

Thank you for being a loyal client! You deserve to be rewarded for it!

HEALTHY SKIN IS A JOURNEY

Receive 2 facials, get $10 off your 3rd. Then, receive 5 facials, get $20 off your 6th!

You will receive a loyalty card at your first appointment!

Of course we do! Thank you for spreading the love!

SHARE THE CLARITY

Because great skincare is worth sharing.

Give 15%. Get 15%.

Your friend receives 15% off their first appointment.

Once they visit, you'll receive 15% off your next visit.

**Referral discount applies when referred by an existing Clarity Skin Studio client. Referring client’s name must be provided.**

We accept cash and card.

NO checks or pay pal.

Any questions? Please ask!

We kindly request that you come to your appointment alone and refrain from bringing any other guests or children. Please reach out to Erin directly if you have any questions regarding this.

Any cancellation made within 48 hours of appointment time is subject to a 50% service fee. Any cancellation or reschedule made within 2 hours of your appointment time will be treated as a “no-show” and therefore will be subject to a 100% service fee. Failure to arrive for a scheduled appointment will result in a 100% service fee.

Please plan accordingly! Communication is key here. While we understand that life happens… unfortunately, late arrivals affect our schedule. We have a 10 minute grace period. If you have not arrived within that 10 minutes, your appointment will be cancelled and you will be charged accordingly. If you arrive within the 10 minute grace period, you may not be guaranteed an extension of your scheduled service time, but you will be responsible for full service fees.

To reserve your appointment, a card is required to be on file. Your card is secured in our booking system and will only be charged if you violate the above policies. 

Yes! Gift certificates are available to be purchased in any amount and may be used towards services and products. Gift certificates cannot be returned, refunded, or redeemed for cash. Gift certificates cannot be transferred to another person. Expiration date is available on the sales receipt / client profile. 

Services, purchases, gift certificates, and fees are non-refundable. This includes any and all treatments, consultation fees, cancellation fees, no-show fee, and product purchases. In consenting to be treated, it is important that clients understand and accept this condition. If you have questions, please reach out directly ASAP.